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DirectRC Help Center

Ordering

What Payment Methods Does DirectRC Accept ?

What's Affirm Payment?

What's Paypal Credit?

Fraud Verification

Is It Safe To Shop With DirectRC?

Can A Gift Card Be Used To Pay For Shipping And Taxes?

How Do I Check My Gift Card Balance?

Can A Gift Card Be Used More Than Once?

Can A Gift Card Be Used To  Buy A Gift Card?

Can Gift Cards Be Used In Conjunction With A Discount Code?

Can I Apply A Discount Code To My Gift Card Purchase?

Can More Than One Gift Card Be Used Towards A Purchase?

What Is A Gift Credit?

How To Use A Gift Credit Code

Can I Use My Gift Credit with A Phone Order?

My Order Is Delayed - What Do I Do?

My Order May Be Lost - What Do I Do?

Order Cancellation & Modification

My Order Arrived With Order Errors Or Product Damage

Will My Order Be Shipped with Signature Required?

Signature Required Waiver

Address Info Relating To PayPal Payments

Multiple Shipping Or Billing Addresses

Does DirectRC Charge Sales Tax?

Taxes, VAT's & Customs

What Happens If I Don't Pay Customs Fees / Taxes?

International Customers - Will I Pay Taxes On My Order?

UPS Brokerage Fees - Canadian Customers

Will DirectRC Declare A Low Value With My Order?

Questions About Taxes & Customs / Duty Fees

Return Policy

Do I Need to Inclue My Original Invoice Or A Note Regarding My Return?

I Did Not List An RMA Number With My Return

Returns Requiring Testing

Product Condition Of Non Warranty Returns

Shipping Fee Deductions For Non Warranty Returns

Return Processing Time

Faulty / Defective Items

New & Unused Item Return Policy

How Do I Create A Return?

Returning LiPo Batteries

Insuring Your Return

Will I Be Charged A Restock Fee?

LiPo Battery Returns

Packaging Your Return

Shipping Methods For Warranty Exchanges

Return Of Fragile Items

Return Shipping Information

Returns & Exchanges

Shipping Method Delivery Time Estimates

Will UPS Next Day Air Ship Same Day?

Is Same Day Shipping Guaranteed?

When Will My Order Ship?

Shipping Time Frames

Do International Customers Qualify For Free Shipping?

APO / FPO Military Addresses & Free Shipping

What Shipping Methods Are Used For Free Shipping?

What Qualifies For Free Shipping?

Free Shipping

How Long Does It Take To process A Local Pick Up Order?

Can I Stop In And Order Direct At Your Warehouse?

What Is the Latest Time I Can Pick Up My Order?

What Do I Need To Pick Up My Order?

Do You Have A Retail Store I Can Shop?

I Mistakenly Selected "Local Warehouse Pick Up" With My Order

Local Warehouse Order Pick Ups

Local Warehouse Pick Up

International Customers Shipping To USA Address

Shipping to FPO / APO Addresses

Where We Ship

Locations We Ship To

My Order Arrived With Shipping Damage

Can I Change The Address Of My Shipped Order?

My Order Has Shipped To The Wrong Address

Shipping Issues

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How Do I Redeem Points?

Reward Point FAQ's

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